Support

Usually you will have received the link to this page, because you are currently in contact with our support-team.
If you are invited, please click on the “download remote support” link on the right and ask for further instructions on the phone.

IMPORTANT ADVICE:

- The Omicron remote support is a program that gives you the possibility to share your desktop with our support team to solve problems at your site.
- after starting the program and login to our remote support system your desktop is visible to us during the remote session.
- the mouse pointer may be moved alternately by you and us as needed.
- our team will not initiate any actions on your system without your permission.
- you are able to abort the remote connection anytime by closing the remote support program.
- the program will not leave any residues on your system.

- BY DOWNLOADING THE SOFTWARE YOU ACCEPT ALL OF THE ABOVE POINTS.